Cancellations and Refunds Policy

At FestiveThreads.in, we strive to provide our customers with high-quality products and a seamless shopping experience. However, we understand that there may be situations where you need to cancel an order or request a refund. Below is our comprehensive Cancellations and Refunds Policy to guide you through the process.

1. Order Cancellations

1.1 Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, you can do so by contacting our customer support team at [festivethreads @gmail.com].

  • Orders canceled before shipment will be eligible for a full refund, processed within 5-7 business days to the original payment method.
  • If the order is already processed for shipment, cancellation may not be possible.

1.2 Cancellation After Shipment

  • Once an order has been shipped, cancellation is not allowed. However, you may request a return after receiving the product (Refer to the Returns and Refunds section below).
  • If you refuse to accept the package upon delivery, the refund will be processed after deducting shipping and handling charges.

2. Returns and Refunds

2.1 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
  • Returns must be initiated within 7 days of receiving the product.
  • Items such as personalized, customized, or clearance sale products are not eligible for returns.

2.2 How to Initiate a Return?

  • To initiate a return, please email us at [Customer Support Email] with your Order ID, reason for return, and supporting images (if applicable).
  • Once your request is approved, we will arrange for a return pickup or provide return shipping details.
  • The return shipping charges may be borne by the customer unless the return is due to a defective or incorrect product sent by us.

2.3 Refund Process

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 7-10 business days to the original payment method.
  • If the refund is issued as store credit, it will be available within 48 hours after approval.
  • Shipping and handling charges are non-refundable unless the return is due to an error on our part.

2.4 Exchange Policy

  • We offer exchanges only for defective, damaged, or incorrect products.
  • If you wish to exchange a product, kindly reach out to us within 48 hours of receiving your order with proof of the issue.
  • Exchange requests are subject to stock availability.

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Customized or personalized products.
  • Items purchased on clearance or during special sales.
  • Innerwear, masks, or hygiene-related products due to health concerns.

4. Late or Missing Refunds

  • If you haven’t received a refund yet, please check your bank statement.
  • Contact your bank or payment provider, as it may take some time for refunds to reflect in your account.
  • If you still have not received your refund after 10 business days, please contact us at [festivethreads @gmail.com].

5. Contact Us

For further assistance, our customer care team is available from 10 am to 6 pm, Monday to Friday, excluding public holidays.
Customer care email: festivethreads @gmail.com
Customer Care Number: +91 9321764861

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